Effective Date: 1st November 2024
Arckon Digital (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, protect, and share your personal data when you use our services, visit our website, or engage with us in any capacity. By using our services or interacting with our website, you agree to the terms outlined in this policy.
1. Information We Collect:
We collect different types of information in order to provide our services to you. The types of information we collect include:
Personal Identification Information: This may include your name, email address, phone number, postal address, billing information, and other contact details necessary for providing our services.
Business Information: If you are a business client, we may collect company name, business type, website, business address, and other details related to your business.
Technical Information: This includes IP addresses, browser types, operating systems, device identifiers, and usage data, such as pages viewed, time spent on our site, and interaction with content.
Payment Information: If you make payments for services, we will collect your payment details. We utilize third-party payment processors to handle all financial transactions securely. Payment details are not stored on our systems.
Communication Data: We may collect records of your interactions with us via email, phone calls, live chat, and other communication channels for customer service and support purposes.
2. How We Use Your Information:
We use your personal information for the following purposes:
To Provide Services: We use the data you provide to offer, manage, and improve the services you request from us, including Call Center services, Mobile App Development, Web Development, SEO & Digital Marketing, and UI/UX Design.
Customer Support: To respond to inquiries, resolve issues, and provide customer service and technical support.
Communication: To send administrative and service-related information, including updates about the services we provide, billing reminders, and policy changes.
Payment Processing: To process payments for services rendered, manage billing, and handle any disputes related to payments.
Marketing and Promotions: If you have given us consent, we may use your information to send you newsletters, promotional emails, and other marketing communications. You can opt-out at any time by following the unsubscribe instructions provided in these communications.
Legal and Compliance: To comply with applicable laws and regulations, resolve disputes, and enforce our agreements with you.
3. How We Share Your Information:
We are committed to maintaining your privacy. We will never sell or rent your personal information. However, we may share your personal information under the following circumstances:
Service Providers: We may share your personal data with trusted third-party service providers who assist us in delivering services to you. These providers are bound by contractual obligations to ensure the confidentiality and security of your data.
Legal Requirements: We may disclose your information if required by law, regulation, legal process, or government request, or in response to a subpoena or other legal process.
Business Transfers: In the event of a merger, acquisition, or sale of Arckon Digital’s assets, your personal data may be transferred to the acquiring entity, but we will notify you before such transfer takes place.
Aggregate and De-Identified Data: We may share aggregated, anonymized data for research, analysis, or marketing purposes that do not identify you individually.
4. Data Security:
We take the security of your personal information seriously and implement a variety of physical, technical, and administrative measures to protect your data from unauthorized access, use, or disclosure.
Encryption: Sensitive information, such as payment details, is transmitted using Secure Socket Layer (SSL) encryption.
Access Control: Only authorized personnel have access to your personal information, and access is restricted based on necessity.
Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once this period expires, we will securely delete or anonymize your data.
5. Your Rights and Choices:
You have certain rights and choices regarding your personal data, and we are committed to respecting those rights:
Access: You have the right to request a copy of the personal data we hold about you.
Correction: If any of your personal data is inaccurate or incomplete, you may request that we update or correct it.
Deletion: You can request that we delete your personal information, subject to any legal obligations we may have to retain it. We will comply unless retention is required for legal purposes.
Data Portability: You have the right to request a copy of your data in a structured, machine-readable format.
Opt-out: You can withdraw your consent for receiving marketing communications at any time by clicking the “unsubscribe” link in emails or by contacting us directly.
Restriction of Processing: You can request that we restrict processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to the processing.
Objection to Automated Decisions: If we use automated decision-making (e.g., profiling), you have the right to object to such processing and request human intervention.
To exercise any of these rights, please contact us at contact@arckondigital.com.
6. Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to enhance user experience, analyze usage, and improve our services. Cookies allow us to remember your preferences, track the pages you visit, and personalize content for you.
Types of Cookies Used:
- Essential Cookies: Required for basic website functionality.
- Performance Cookies: Used to analyze website traffic and performance.
- Functional Cookies: Help with user preferences and personalization.
- Advertising Cookies: Used to deliver targeted ads to users.
You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some parts of our website or services.
7. International Data Transfers:
Your personal data may be transferred to, stored, and processed in countries outside your country of residence. We ensure that such transfers comply with applicable data protection laws, and we implement appropriate safeguards, such as Standard Contractual Clauses, to ensure your data remains protected.
8. Third-Party Links
Our website may contain links to third-party websites. Please be aware that these websites are not governed by this Privacy Policy. We encourage you to review the privacy policies of any third-party sites you visit, as we are not responsible for their content or privacy practices.
9. Children’s Privacy:
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal data from individuals under 13 years old. If we discover that we have inadvertently collected such information, we will take immediate steps to delete it. If you believe that we have collected data from a child, please contact us immediately.
10. Changes to This Privacy Policy:
Arckon Digital reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we will update the “Effective Date” at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
11. Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: contact@arckondigital.com
By using Arckon Digital’s services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy.