Arckon Digital is Arckon’s in house technology division, that focuses on Digital Transformation and using technology and process improvements to maximise customer experience and provide analytic insights. We have a dedicated team of experts who constantly stay abreast of the fast-moving technology space. We suggest an initial discovery engagement to assess where you are in the digital transformation journey and to work out a strategy and flight plan that best suits your needs.
DIGITAL SERVICES WE OFFER
Technology Set-up → Setup of technology when taking over a new client or campaign.
Customer Journey Optimisation → Optimising the customer journey for all business processes.
Customer Journey Automation → Automation of aspects of the customer journey.
AI tools for CX → Application of AI to improve the customer experience.
Digital Systems → Optimising your CRM / Ticket Management System.
Digital Transformation Strategy → Developing a Digital Transformation strategy for our clients.
AI strategy → Developing an integrated AI strategy for our clients.
We have built in house capacity and skills for all of these technologies and are able to audit your setup and suggest ways to improve your existing setup from quick wins to implementing new product features to maximise the benefits of your technology solution.
