CALLING AGENT

1. Customer Interaction:

• Handle inbound and outbound calls to customers in a professional and courteous manner.
• Address customer inquiries, provide product or service information, and resolve any issues.
• Provide clear, accurate, and relevant information to customers while ensuring satisfaction.

2. Problem Resolution:

• Listen attentively to customer concerns or complaints, and work to resolve issues effectively.
• Offer solutions and alternatives, such as escalations or follow-ups, to ensure customer satisfaction.
• Maintain a positive attitude and professional demeanor when dealing with difficult situations.

3. Data Entry and Record Keeping:

• Accurately document customer interactions and update CRM systems with relevant information, including issues, resolutions, and feedback.
• Ensure all customer data is up-to-date and compliant with company policies.

4. Sales and Upselling (if applicable):

• Promote or upsell products, services, or promotions when appropriate, following company guidelines.
• Strive to meet sales targets and performance goals.

5. Call Management:

• Follow call scripts or guidelines while adjusting to the needs of each customer.
• Maintain a high volume of calls while ensuring quality and efficiency.
• Manage time effectively to meet call quotas and customer satisfaction metrics.

6. Collaboration and Teamwork:

• Work with other team members or departments to resolve customer issues or to improve processes.
• Participate in team meetings to discuss performance and suggest improvements.

7. Continuous Improvement:

• Participate in ongoing training or development programs to improve skills and stay updated on products, services, and procedures.
• Actively seek feedback to improve performance and customer interaction.

8. Adherence to Policies:

• • Ensure compliance with company policies, data protection regulations, and customer service standards.
  • Follow operational guidelines and legal requirements to maintain quality service

• Communication Skills:
  • Excellent verbal communication and listening skills.
  • Clear and concise speech with a professional tone.
• Customer Service Skills:
  • Ability to handle customer inquiries, complaints, and requests with empathy and professionalism.
  • Strong problem-solving abilities to address customer issues.
• Computer Proficiency:
  • Familiarity with basic office software (e.g., MS Office).
  • Comfortable using customer relationship management (CRM) software and call management tools.
• Multitasking:
  • Ability to manage multiple tasks, such as talking with customers and documenting information simultaneously.
• Time Management:
  • Efficient in managing call volume and adhering to performance metrics such as call duration and resolution time.

Joining us as a Sales Executive in graphics offers the chance to work with a creative and forward-thinking team dedicated to delivering top-notch design solutions. You’ll have the opportunity to drive sales for cutting-edge design services, leverage your expertise to make a significant impact, and grow professionally in a supportive environment. Our focus on innovation and client satisfaction ensures you’ll be at the forefront of industry trends while achieving your career goals.

Once you’ve applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!